Flexa After-Sales Service
Our approach to long-term partnership
“Buying Flexa equipment is not the end of the journey; it's the beginning of a long-term partnership, where service, support, and assistance are as critical as the machine itself.”
This statement perfectly captures the philosophy behind the Flexa after-sales service model. At Flexa, service is not an optional add-on or a simple post-sale obligation—it is an integral part of the product and a key element of the value we deliver to our customers.
From the very first stages of a project, we design our equipment and solutions with a clear objective: ensuring that customers and partners are supported throughout the entire lifecycle of the machine. This service-orientated approach transforms a simple purchase into a long-term partnership built on reliability, technical expertise, and mutual trust.
As Francesco Polese, After Sales Manager at Flexa, explains: “For us, service starts the moment the machine leaves the factory.”
Dealer network & end customers support
One of the defining strengths of the Flexa service organization is its ability to provide comprehensive technical support to both its dealer network and end customers, including those who purchase equipment directly from Flexa.
For dealers, Flexa acts as a technical partner, not just a manufacturer. Our after-sales service team supports dealers with:
- Technical assistance and advanced troubleshooting
- Continuous technical alignment and process support
- On-the-job assistance during complex installations
- Joint installations with dealers for high-complexity projects
This collaborative service model strengthens the dealer network and ensures that end customers receive consistent, high-quality service, regardless of the sales channel.
“We don't replace our dealers, we work alongside them. In the most complex cases, we perform joint installations to make sure the customer gets the best possible result” declares Francesco Polese.
For end customers who purchase Flexa equipment directly, the same level of service excellence applies.
Fast response times and operational continuity
In industrial production environments, time is critical. Even short interruptions can result in significant costs and productivity losses. For this reason, Flexa places strong emphasis on fast response times and operational continuity.
All service requests are managed within the same working day, ensuring rapid response and immediate action.
This responsiveness is supported by another essential element of our after-sales service: spare parts availability. Flexa maintains constant availability of spare parts for its machines, reducing waiting times and allowing customers to resume operations as quickly as possible.
“Our goal is simple: minimize downtime. That's why we respond quickly and always have spare parts ready when they are needed.”
Training and knowledge transfer: empowering customers and partners
Another key pillar of the Flexa service philosophy is training and knowledge transfer. Well-trained operators and maintenance technicians are essential for maximizing machine performance, ensuring safety, and extending the lifespan of industrial equipment.
Training activities are designed to help customers and partners fully understand how the machines work, how to use them efficiently, and how to prevent issues before they occur.
“Training is one of the most important parts of our service. When people really understand the machine, everything works better—performance improves, issues are reduced, and confidence grows.”
This focus on knowledge sharing strengthens long-term relationships and ensures sustainable success for customers, dealers, and partners alike.
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